RETURNS & EXCHANGE
RETURNS & EXCHANGE
RECEIVING YOUR RMA
If you wish to return an item, a Returns Merchandise Authorization (RMA) number should be requested online within 7 days of receiving your order. Please email us at Customer Service Department email@example.com. Please note that all shipping on Returns is not covered by Nandog.
RETURNING YOUR PURCHASE
All returns must be made within 7 days of receiving an RMA. For full details on how to return your purchase email us at Customer Service Department firstname.lastname@example.org.
Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
Shipping is complementary on the replacement item, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.
Items should be returned unused and with all NANDOG PET GEAR garment tags still attached. Returns that are damaged or soiled may not be accepted and may be returned to the customer.
All items returned should have a Return Merchandise Authorization (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
Sale items can only be exchanged or returned for store credit. Refunds cannot be issued for sale items.
Please note that we are only able to refund cash orders totaling below the amount of $60. Orders totaling over $60 may be returned for a store credit or exchanged for an item of equal value.
Goods are faulty if they are received damaged or were a manufacturing fault occurs within 1 week of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If you would like to exchange a faulty item instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items. If it cannot be repaired or the same product is not available, you are entitled to a full refund.
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor's display of any color will be accurate.