Shipping Policy
Shipping Policy
Please note that order processing times are separate from the shipping times shown at checkout.
All orders are processed within 1 to 3 business days, excluding weekends and holidays, after you receive your order confirmation email. You will receive another notification once your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping on orders over $59 within the United States.
| Shipping Option | Estimated Delivery Time | Price |
|---|---|---|
| Standard Shipping | 4 to 7 business days | UPS calculated rate |
| Priority Shipping | Up to 5 business days | UPS calculated rate |
International Shipping
We currently offer international shipping to Canada.
Your order may be subject to import duties, taxes, or VAT once the shipment reaches your destination country. Nandog Pet Gear is not responsible for these charges if they are applied. These charges are the responsibility of the customer.
How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us with a tracking number that you can use to check your order status.
Please allow up to 72 hours for tracking information to become available.
If you have not received your order within 15 days of receiving your shipping confirmation email, please contact us at store@nandog.com with your name and order number, or open a request through the chat directly on our site. We will be happy to look into it for you.
Refunds, Returns, and Exchanges
Returns are free of charge for eligible Nandog products purchased directly from us.
To start a return or exchange, please visit our self service return portal:
https://nandog.loopreturns.com
Through the portal, you will be able to submit your request, receive return instructions, and, if approved, receive a Return Merchandise Authorization (RMA) number along with a prepaid return label.
If you run into any issues with the portal or need our help, please contact us at store@nandog.com or open a request through the chat directly on our site.
Damaged Orders
In the event that your order arrives damaged in any way, please start your request through the self service return portal linked above. Please include your order information along with a photo of the item’s condition when requested.
We address these on a case by case basis and will do our best to work toward a satisfactory solution.
Exchanges
If you wish to exchange an item for a different size, exchanges are based on stock availability and can be requested through the self service return portal linked above.
If you wish to exchange your item for an alternative product, we suggest returning the original item first through the portal and placing a new order for the preferred item.
All returned items must be unused and have all Nandog Pet Gear tags still attached. Returns that are damaged, soiled, or missing original tags may not be accepted and may be returned to the customer.
This return and exchange policy applies to Nandog products purchased directly from us. For Nandog products purchased at any of our retail partners, please return the item in store or directly to that merchant.
For any questions or if you need our help, please contact us at store@nandog.com or open a request through the chat directly on our site.