Shipping Policy
Shipping policy
Please note - order processing times are separate from the shipping times that see at checkout.
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for orders over $59 in a table
We offer International Shipping to the following countries: Canada.
Shipping option |
Estimated delivery time |
Price |
4 to 7 business days |
UPS Calculated rate. |
|
Priority Shipping |
up to 5 business days |
UPS Calculated rate. |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nandog Pet Gear is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 72 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at store@nandog.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
Returns only valid for Damaged Items ONLY. Most items valid for store credit.
In the event that your order arrives damaged in any way, please email us as soon as possible at store@nandog.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
EXCHANGES
Please note you can only exchange items for a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a store credit and purchase the new item separately.
Shipping is complementary on select replacement items, but exchanges made to destinations outside of the U.S. will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.
If you have any further questions, please don't hesitate to contact us at store@nandog.com.